Sales Support
27k OTE, (24k Basic) -Hybrid – Office & Home-Based
Be the first voice our customers hear and help us deliver the UK’s most loved service.
We’re looking for someone warm, organised, and customer-focused to join our support team. You’ll play a vital role in guiding new enquiries through to appointment bookings, while ensuring every interaction reflects the care and quality we’re known for.
This is a full-time, employed position working from both our office and home, with one Saturday a month on a rota (paid as overtime).
“We’re a close-knit team – it’s a place where you feel heard and supported every day.” – Team Member
What you can expect:
- You’ll be the welcoming voice of ShuttersUp – speaking with customers over the phone and via email.
- You’ll manage all new customer enquiries, helping convert qualified leads into booked appointments for our design consultants.
- You’ll complete high-quality sales follow-ups, ensuring no opportunity is missed and our pipeline remains healthy.
- You’ll carefully brief our sales consultants, so they arrive fully prepared with everything they need to delight the customer.
- You’ll support post-sale activity too – including appointment bookings and customer updates – ensuring smooth handovers across teams.
- You’ll feel part of a friendly and supportive environment where doing the right thing for the customer always comes first.
Why work for us?
- £27k OTE (£24k basic salary)
- 22 days holiday + 8 bank holidays (plus your birthday off)
- One additional day’s holiday per year after 3 years (upto a maximum of 27 days holiday in total + 8 bank holidays)
- Pension scheme
- Uniform provided
- Health and wellbeing support programme
- Bonuses for achieving individual targets
- A collaborative and genuinely welcoming culture
About you:
- You love helping people, and go above and beyond to deliver amazing service
- You’re confident, polite, and professional – whether on the phone or over email
- You’re organised, detail-focused, and great at managing your time
- You’re a team player with a flexible, solution-focused approach
- You’re motivated by quality – every lead followed up, every diary managed efficiently, every message logged properly
- You have experience in a customer service role (ideally in a fast-paced or sales-led environment)
To apply, please email your CV to [email protected]
All successful applicants will be subject to a Disclosure & Barring Service (DBS) check.