SUMMER SALE NOW ON

SUMMER SALE NOW ON

Sales Support

Sales Support

27k OTE, (24k Basic) -Hybrid – Office & Home-Based

Be the first voice our customers hear and help us deliver the UK’s most loved service.

We’re looking for someone warm, organised, and customer-focused to join our support team. You’ll play a vital role in guiding new enquiries through to appointment bookings, while ensuring every interaction reflects the care and quality we’re known for.

This is a full-time, employed position working from both our office and home, with one Saturday a month on a rota (paid as overtime).

“We’re a close-knit team – it’s a place where you feel heard and supported every day.” – Team Member

What you can expect:

  • You’ll be the welcoming voice of ShuttersUp – speaking with customers over the phone and via email.
  • You’ll manage all new customer enquiries, helping convert qualified leads into booked appointments for our design consultants.
  • You’ll complete high-quality sales follow-ups, ensuring no opportunity is missed and our pipeline remains healthy.
  • You’ll carefully brief our sales consultants, so they arrive fully prepared with everything they need to delight the customer.
  • You’ll support post-sale activity too – including appointment bookings and customer updates – ensuring smooth handovers across teams.
  • You’ll feel part of a friendly and supportive environment where doing the right thing for the customer always comes first.

Why work for us?

  • £27k OTE (£24k basic salary)
  • 22 days holiday + 8 bank holidays (plus your birthday off)
  • One additional day’s holiday per year after 3 years (upto a maximum of 27 days holiday in total + 8 bank holidays)
  • Pension scheme
  • Uniform provided
  • Health and wellbeing support programme
  • Bonuses for achieving individual targets
  • A collaborative and genuinely welcoming culture

About you:

  • You love helping people, and go above and beyond to deliver amazing service
  • You’re confident, polite, and professional – whether on the phone or over email
  • You’re organised, detail-focused, and great at managing your time
  • You’re a team player with a flexible, solution-focused approach
  • You’re motivated by quality – every lead followed up, every diary managed efficiently, every message logged properly
  • You have experience in a customer service role (ideally in a fast-paced or sales-led environment)

To apply, please email your CV to [email protected]
All successful applicants will be subject to a Disclosure & Barring Service (DBS) check.

Speak to our team

If you’d like to learn more about ShuttersUp and what it’s like to join our team, get in touch! Call us on 020 8776 1484 or email [email protected] to ask us any questions that you have in mind.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.