Customer Care

Welcome to the ShuttersUp customer care page.
Here, you will find some useful information and videos on how to operate and care for your shutters.

Customer Care

Welcome to the ShuttersUp customer care page.

Here, you will find some useful information and videos on how to operate and care for your shutters.

Made to measure for every home

Adjusting Your Shutter Louvre Tension

Over time and with continual use, your shutters may become stiff or loose. Here is a handy demonstration from Luke on how to adjust the tension to create the perfect louvre flexibility.

To loosen the louvres, turn the screw to the left, following the ‘lefty loosey’ principle.

To tighten the louvres, turn the screw to the right, adhering to the ‘righty tighty’ principle.

How To Open Your Track System Shutters

A short demonstration from Luke on the best way to open your track system shutters

To initiate the opening of the shutters, one must pull the entire system in a specific direction, which simultaneously adjusts all the louvers to a closed position.

Once the louvres are adjusted to the desired position, Luke notes that the final step involves pushing the entire system to gather all the shutters neatly in one corner.

Closing Your Track System Shutters

A short demonstration from Luke on the best way to close your track system shutters.

The video begins with a demonstration focused on how to effectively close a particular mechanism to ensure maximum privacy.

Once all components are engaged, Luke advises going around the mechanism and applying pressure to flatten everything, which helps maintain tension and alignment.

How to Replace a Shutter Louvre

A short demonstration on how to replace a broken or damaged louvre.

The video demonstrates how to carefully extract the broken or damaged louvre slat from its frame, ensuring that the surrounding structure remains intact.

It then shows the process of inserting a new louvre slat into the existing frame, aligning it correctly and securing it in place to restore functionality and appearance.