Your order is fully insured
Shutters are our business, but people are our passion. We know that investing in a premium product such as ours can feel like a big commitment, but you can rest assured that your order will be fully insured from the very start of your experience with us. We don’t believe in cutting corners and we’re proud of the honest and transparent relationship we build with our customers.
We provide team cross pollination training
Staff development and training is an important part of our business. Regardless of their role, every new team member undertakes extensive training in other areas of our business, whether they are a member of our office team, design team or our installations team. This ensures our standards and core values are upheld but also ensures that you are always talking to an expert.
You’ll receive an on-the-spot detailed quote
We will listen very carefully to your requirements and explain everything we offer in detail. When we prepare your personalised quotation, we will summarise everything for you and leave you with a detailed quote, along with a copy of the drawings we have done during our time with you. You will also receive a helpful information pack which covers many of the points we may discuss at your appointment.
We will measure twice, cut once
Should you decide to proceed with an order, we will schedule a return visit with you. On our second visit, we will check to see if you have any further questions, make order adjustments if required, double check all measurements and ensure that every detail is 100% correct. We appreciate your time so we would rather go the extra mile to ensure that your order is perfect in every way.
We keep you informed at every step of the way
From the moment your order is placed we will touch base with you at regular intervals. We check in with you once your order has left the manufacturer for shipping and shortly after, we will contact you to arrange the installation of your shutters. As part of our award-winning service, we also follow up after installation has taken place to ensure that everything is as it should be whilst confirming that you have received your warranty and aftercare guidance.
We will not leave your home until you are happy
Once our fitters have installed your shutters, they will complete a checklist with you to ensure that all of our standards and your standards have been met. This way, you can be confident that we are not trying to rush the job or cut corners in order to get out the door. We even check that you are happy everything has been left clean and tidy.