Guarantee installation before Christmas!

Order by 25th September for Pre-Christmas Installation.

Contact us now
trustpilot logo 020 8776 1484
                   
  • Update on COVID-19 from our founders.

Order by 25th September

for guaranteed Pre-Christmas Installation

Warranty

We warrant that our shutters will be defect free in materials or workmanship for as long as the original purchaser owns the shutters provided that such products were properly installed; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

ShuttersUp LTD warrant that our shutters will be defect free in materials or workmanship for as long as the original purchaser owns the shutters provided and that such products were properly installed. Please note that our shutters are made from natural wood and MDF and therefore any defects that cannot be seen from 4 feet away will not be covered by our warranty.

Our shutters must be made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall ShuttersUp Limited be liable for incidental or consequential damages, or for any expense associated with such damages. Repairs or remakes of defective products is the sole remedy under this warranty and in no event shall ShuttersUp LTD be liable for costs to remove and/or reinstall the product and Repairs will be made only with like or similar parts.

This warranty does not include shipping charges or the cost of labour involved for measuring and installation.

This warranty does not cover any condition of/or damage to the shutters or window from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance.

Improper, inappropriate or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window once our shutters have been installed.

Due to manufacturing, natural variations in colour, grain and texture in these products ShuttersUp LTD are not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorized due to these normal variations.

All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.

Roller blinds, Integrated blinds, Venetian Blinds and Vertical blinds

• Colour fastness – 1 year
• Material & Standard structure – 1 year
• Hardware – 1 year

Antigua, Cuba, Fiji, Java & Sumatra shutters

• Colour fastness – 5 years
• Standard structure – 5 years
• Hardware – 1 year
• Stainless steel hardware – 3 years

Portchester Security Shutters

• Colour fastness – 5 years
• Standard structure – 5 years (Exterior Installation: 3 years)
• Hardware – 5 years (Exterior Installation: 3 years)

Colour

• Wood stains: we cannot guarantee a perfect colour match, as part of the character of a natural wood product is that it may vary in tone and grain.
• Paint finishes: A custom colour may not end up being an exact duplicate, this is due to several variables such as;

• The species of timber the paint is being applied to
• The number of coats applied
• The degree of sanding and surface preparation
• The temperature and humidity at application and drying

Warning (on Mail Order Deliveries)

All shutters, frames and battens are put through an 18 point quality control checking system. Once checked, they are photographed with high resolution digital equipment before being packaged. Packages are then photographed as they are unloaded from the shipping container if they show any signs of damage.

Please bear this all in mind when making a claim with regard to a damaged shutter, frame or batten. Shutters are very easy to damage on site, and we will not replace or refund damaged goods unless you can prove that they arrived in this state. Please do not sign for damaged boxes until content has been checked.

Get in touch for a quote Please get in contact with us if you would like any more information on our shutters or would like a quote based on your shutter preferences. 020 8776 1484 Get in touch