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Posted on 15 June 2022

Employee spotlight – good service speaks volumes at ShuttersUp

80% of Shutters Up’s Design Consultants are ex-customers. It is one of our proudest statements. Not because we love statistics, but because it shows us that our customers believe in the quality of our products and are enthusiastic about delivering exceptional customer service, just like us. In fact, delivering the very best customer service to each and every customer is at the heart of everything we do here at ShuttersUp, and building a team of likeminded people to ensure our standards and ethos are consistently delivered is integral to that.

Sales Operations Manager Ben Murphy tells us why he chose to work at ShuttersUp following his customer experience with our company…

“ShuttersUp has been by far the best service that I have ever experienced as a customer.  I wasn’t working here when I had my shutters installed, I knew someone who worked for the company and asked him to send someone over to measure and quote. 

The Design Consultant visited and went through all of the samples and design options and was very clear with everything.  He went through the drawings and even gave me a quote there and then, he also left me with a nice, branded folder with a brochure and a process sheet so I knew what to expect at each stage.

We were kept up to date on shipping and given an estimated delivery date which was on time.  The Fitter then came round to complete the install and the shutters literally transformed my home. I was speaking to Ben Phillips when he was installing the shutters – I worked in sales at the time and Ben told me that ShuttersUp were looking for a further member for their Sales Team. I was interested straight away as I had seen what the job would be like from a customer’s perspective, and I knew how good this company were and the possibility of joining the team excited me.

Listening to Ross and Ashley speak about the company they had worked hard to build up and seeing how devoted and impassioned they are at offering the best experience possible to customers, I just knew I wanted to be a part of their team.  Plus, I knew that my own work ethos and personality would be a good fit.  I enjoy talking to people face to face – it doesn’t faze me – and I enjoy building relationships with people.  My role involves travelling to different areas all over London and the South East and going into people’s homes to tell them about the ShuttersUp products and services, all of which I have total investment in.  Working for ShuttersUp completely appealed to me, and I knew I would really enjoy the work.  I have now been with the company for four years and I still feel exactly the same way.”

If you are a conscientious individual whose values match those of the company, who would be interested in working within a growing team who are passionate about transforming customer homes into practical, yet stylish, living areas and workspaces, we would be interested in hearing from you.  Whether you are looking to embark on the next stage in your career or you wish to pursue a new opportunity, you may have the qualities we admire. Keep an eye on our Facebook page @ShuttersUp where we regularly advertise current opportunities. Alternatively, give the team a call on 020 3993 5291.

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