FITTING TECHNICIAN

Our Vision:

“To become the UK’s most loved service.”

Our Mission:

“To provide solutions that inspire daily moments of happiness, pride and comfort.”

Currently 75% of our Sales Team are former customers, and 83% of the ShuttersUp team as a whole have joined us through recommendation.

ShuttersUp is an innovative company that is in pursuit of the highest levels of standards and customer service – not just in our industry, but within the whole of the UK.

Our company was created from a garage in Bromley, Kent in 2006 to provide plantation shutters to the domestic and trade markets. We have since endured huge growth, remaining humble and honest whilst we transition into a home improvements company, providing a number of high quality products to complement our shutter range.

Central to achieving our goals is our brand and philosophy: “Made For You”. People are at the very heart of our identity and “we never do what is easiest for us, we do what is best for our customers”. Another way to explain our identity is “We don’t make shutters for windows, we make shutters for people”.

We are passionate about creating a desirable company culture for the rest of our industry to follow. We believe that by employing and retaining the very best people with matching values and beliefs – we can truly offer the very best service to our customers.

Job Purpose:

To measure and fit plantation style shutters and additional products in mainly residential properties. You may be called upon to carry out repairs / replacements of faulty parts and any service requirements from previous installations.  Additional products include security shutters, venetian blinds, electric roller blinds, vertical blinds and security doors.

Note: We may add more products to our inventory as we grow and expand.

Key Responsibilities:

• Building relationships with customers:
• Be highly motivated to go above and beyond our customers’ expectations
• Measure and installation must be to a high standard with attention to detail and a quality finish.  Communicate extensively at measure the choices the customer has made previously during Design Consultant visit, with changes advised due to style and build of window structure.
• Keep up to date with specifications and ensure that we provide an accurate service and products to our customers.
• Advise customer after measure of process moving forward and maintenance of shutters after installation.

Other:

• Be driven to measure and fit to a high standard whilst sharing new ideas and become a valued member of a highly motivated and skilled team.
• Previous experience working within an Installation Team is desirable but not essential.
• Practical skills and appropriate in-house training will be helpful to gain a position as a Fitting Technician at ShuttersUp.
• Demonstrate excellent communication skills; both written and verbal.
• Be confident in demonstrating a solution focussed, and ‘can do’ approach to the customer experience whilst improving processes.
• Be punctual and reliable at all times.
• Remain calm when under pressure.
• Any other duties as may be reasonably requested
• Strong attention to detail
• Ability to work in a well ordered and methodical manner
• Ability to use own initiative and multi-task

Requirements:

• Be highly motivated to go above and beyond for our customers
• Has excellent communication skills; both written and verbal
• Is solution focused and enjoys improving processes
• Has a can-do attitude
• Is confident when communicating with customers over the phone and when meeting them face to face in their homes
• Has great attention to detail, in particular in regards to understanding product specifications, and processing orders which involves taking detailed requirements and measurements
• Previous experience in an installation environment is desirable but not essential
• Is reliable and punctual at all times
• Is able to remain calm when under pressure
• Full clean driving licence

Benefits:

• Commission based salary with OTE of £40,000-£50,000 per annum
• Training will be provided
• Uniform and van provided
• Part of an energetic and friendly team
• Self employed role

The closing date for applications is 12.00pm on Monday 23^rd May 2022. To apply please provide your CV and a supporting statement (of no more than one side of A4) to provide evidence of how you meet the criteria for the position.  We reserve the right to appoint before the deadline.

All successful applicants will be subject to a Disclosure & Barring Service (DBS) checks and will need to provide details of two referees, one of whom should be your most recent employer.

Due to the volume of applications received we are only able to contact candidates who are shortlisted for an interview.

Work Remotely

• No

Job Types: Full-time, Permanent

Salary: £40,000.00-£50,000.00 per year

Additional pay:

• Commission pay